Natalie was helpful and made my day better by assisting me with different payment options and made sure I was able to make my payment on time! Prices are great the best in town.
“Discover this hidden gem – a cool place with great prices for the generous 5×9 size I received. It surpasses all other options in the area. Natalie’s exceptional kindness and helpfulness in addressing all my queries made the experience even more enjoyable. I wholeheartedly recommend this place to anyone seeking a fantastic deal!”
This storage is one of the more affordable in the area. Nice and quiet, and tucked in the back of the businesses in Placentia. You can usually get 2 months half off, plus they have a truck you can use to move your things in with, and it’s free… With $100 fully refundable deposit. All you need to do is fill up the gas you use and have car insurance. Sure beats uhaul..
The location is nice. Very quiet and cool not alot of traffic. Although the main gal at the front desk consistently has an attirude and has gone back on things she has said as well as when i reserved the truck 3 days in advanced, it had a flat tire the day i reserved it I guess no one took the time to make sure it was ready . Her attitude was pretty much like oh well tpugh luck, but after guiding her to see if she could ask around anf i had to keep prompting to to call ceratain places and eventually we found another truck but i had to drive 8 miles one way to get it.
Prices here are great & staff as well! Genesis was absolutely amazing helpful and informative, answered every question we had and made us feel welcomed. 10/10 (:
Extremely good customer service given ,very 0ersonable and very efficient .Jocelyn is a great business lady .One of the best property managers you guys had in quite a few years. And I hope you keep her for a few years !
I am very happy and grateful for the magnificent warmth and attention provided by Joceline from the Placentia Self Storage office. She’s always willing to help and solve any problem or inconvenience that a client could have, which is comforting to know that anyone can count on her knowledge, ability and excellenr training.
Thank you very much Jocelyn for holding high the concept of what a great customer service really means and represents.
I would absolutely recommend this storage space. It’s clean , reasonably priced and easy accessible. Jocelyn was very professional, kind and helpful. She made me feel comfortable and safe about leaving my property there .
Genesis, helped me today and was very helpful and professional, and it was a joy to have her help me.
Great facility! Receptionist Joceline was extremely helpful and welcoming when i first went in to inquire about getting a storage with them that I didn’t feel the need to shop around anywhere else. I lost my debit card a bit ago and she was so nice in explaining how to go about updating my billing info via online. I thought I was going to have to go in person but she saved me a trip and helped me get everything sorted out!
It’s been a couple of years since I’ve been storing my stuff in this area self Placentia storage, the people from the office, Jasslen and Genesis, as well as the guy who does the cleanup have always been more than a amazing help to us in any knee. This is an amazing environment, definitely appreciate the help of this office staff and the guy who’s always cleaning around the area
Joceline is a very nice property manager . Have been here for many many many years . Started here 2004 very kind staff !! Recommend coming !
Genesis helped me out today. Awesome customer service. Very friendly and efficient! Would highly recommend this place.
Staff was very friendly and efficient. Storage facility was clean and I was able to get what I wanted right away.
Excellent and friendly service! I will tell all my friends about this wonderful storage!
Too new to say anything as of now.
Excellent customer service and experience. Michelle is wonderful and very kind. AAA +++++. I highly recommend this place. 10 star for Michelle for being so helpful and fiendly…..
Victoria was very nice & helpful, she took the time to explained everything to me, from everything on the premises and on the contract. My only thing i have to use stairs to get to second floor,(But i requested a space on 2nd floor) no elevator for people, otherwise 5 stars.
I actually give Placentia Self Storage 4 1/4 stars but that isn’t an option. When I arrived at the location, I was helped immediately by Alex. I had called ahead of time so he had my reservation already set. I completed my paperwork and moved into my storage in less than 30 minutes. The whole process was easy.
I am having trouble with their website though and that is why the score went down. When I attempted to create an account I was not able to use the link I received in an email to reset my own password. I keep getting an error to call the facility. I think somebody should spend a little more time on the website. I am not sure that I feel secure using it to pay my bill online.
Lastly, I did not get a copy of my paperwork to explain how PSS works (when to pay, when you considered late, what insurance covers, etc). That is a little concerning too.
At first a little rocky but in the end everything worked out and we were treated very well and got a new storages units so still happy and pleased to be where we’re at and it’s now in a lower-cost thank you and have a great day
Place is clean and easy to secure storage. Staff is courteous and helpful.
The staff is very friendly and pleasant. The facility is clean and secured with cameras. I would highly recommend them to anyone looking for storage facility.
Employees are very helpful, facility is neat and clean.
Been renting for 7 months. So far no problem, customer service is good too
Very nice clean facility also the Manager is very nice.
Have you ever needed to find a reliable and decently priced storage unit that fit all your criteria in Orange County? With hundreds of places to choose from this is not easy to do! Blindly, I called Placentia Storage on Porter Avenue and had a friendly talk with Jennifer, who treated me like a king! I immediately felt comfortable with her. She was genuine, kind, caring, funny and knew what she was talking about. She found the perfect area for me and my possessions within 15 mins! I am so relieved about not having to do all that work to find a reliable, economical and safe facility that fit all my criteria. It took less than an hour which included a tour to of my space. Thank you, Jennifer. You made my DAY!
Great clean storages and great customer service will definitely refer new customers.
Great storage facility. Been there for years. Prices are much less than south county and the staff is very helpful.
When there today for the second time, still shopping around for a storage facility. Jennifer was on duty. She treated more than just a customer, very friendly and interpersonal. PS storage could never shine next to Placentia Storage. Thank you Jennifer…
Great storages for your item and Pleasant staff to work with if you cannot get your items in the storage before they close they will give you additional time to finish up storing your items inside your unit
Friendly place to store your stuff.
Nice staff! Clean property, reasonably prices units. Ability to pay storage fees online. Ample carts available for help moving as well as elevators for getting your stuff to and from the upstairs units.
I would give them 5 stars but the access hour are not that great as others are 6am to 10pm. Otherwise is great!
My family has had our storage unit there for over 20 years. The staff there is very nice and helpful. Steve and Mary both have been a pleasure and have gone…