Privacy Policy

Privacy Policy

Total Storage Solutions

Thank you for visiting Total Storage Solutions’ (“Total Storage Solutions”) website (“Site”) located at https://www.totalstoragesolutions.com. This Privacy Policy explains how Total Storage Solutions collects, uses, and protects personally identifiable information provided by users of our Site and our services.

Updates to This Privacy Policy

As online technologies evolve, Total Storage Solutions may revise this Privacy Policy periodically. When updates occur, we will post the revised version on our Site and may include a notice highlighting the changes. Registered users may also receive an email notification. We encourage you to review this Privacy Policy regularly. Continued use of the Site or continued submission of personal information after updates are posted indicates acceptance of the revised terms.

Information We Collect

You may browse our Site without sharing personal information. However, certain areas of the Site may request that you provide personally identifiable information, and you may also choose to submit questions, comments, or requests for information.

Depending on the services you use, we may collect details such as your name, email address, username, password, mailing address, phone number, and any other information you voluntarily provide when communicating with us.

How We Use Your Information

We may use your personally identifiable information to:

• Provide the services or information you request
• Verify your access to password-protected areas
• Confirm your status as a customer or prospective customer
• Send updates, service notices, or information you have opted to receive
• Notify you about products, services, or events that may interest you
• Improve the functionality, content, and administration of our Site and services

If you are an active user of our services, we may also use your information to deliver and support those services.

Children’s Privacy

Total Storage Solutions is committed to protecting children’s privacy. Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13, nor do we target our services to this age group. We encourage parents and guardians to monitor their children’s online activity.

Cookies

Our Site uses both session cookies and persistent cookies.

• Session cookies expire when you close your browser and help with navigation and user experience.
• Persistent cookies remain on your device for a longer period and help authenticate your login, store preferences, and enhance your overall interaction with the Site.

You may disable cookies through your browser settings, but doing so may limit your ability to use certain features of the Site.

Third-Party Analytics Tools & Conversion Tracking

To better understand how visitors interact with our Site, Total Storage Solutions uses analytics technologies that collect non-personally identifiable information through cookies. These tools may gather data such as:

• General geographic location
• Device and browser type
• On-site behavior and navigation patterns
• Demographic information
• Purchase or interaction history

This information is aggregated and used to evaluate Site performance, improve user experience, and support advertising efforts.

Conversion Tracking

We also use conversion tracking tools to measure actions taken on our Site after users interact with our online advertisements. These actions may include form submissions, phone calls, or other activities completed following an ad click. Conversion tracking helps us evaluate the effectiveness of our advertising campaigns and improve the relevance of the ads you see. Conversion data is collected in a non-personally identifiable manner unless you voluntarily provide personal information through a form or other submission.

Remarketing, Interest-Based Advertising & Customer Match

Total Storage Solutions in partnership with Go Local Interactive (GLI) uses Google Analytics Remarketing, Google Ads Remarketing, and other advertising technologies to display relevant advertisements to users who have previously visited our Site. This process—commonly known as remarketing or retargeting—allows us to show ads based on your past interactions with our Site.

Google and other third-party vendors may display Total Storage Solutions advertisements across the internet. Aggregated user data may also be used to create remarketing lists, which group users with similar behaviors or characteristics for more relevant advertising.

We may also use interest-based advertising tools such as Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting. In addition, Total Storage Solutions may upload customer information—such as email addresses—to advertising platforms in a hashed or encrypted format to create audience segments or deliver more relevant advertising. These platforms use the data solely for matching purposes and do not share personally identifiable information with advertisers. All such activities comply with platform policies and applicable privacy regulations.

Consent & Data Collection Signals

Your cookie and tracking preferences may influence how analytics, advertising, and performance measurement tools operate on our Site. Depending on your selections, certain cookies or tracking technologies may be limited or disabled, which may affect:

• The personalization of ads
• The accuracy of analytics data
• The functionality of certain Site features

Total Storage Solutions honors applicable consent signals and browser-based preferences where required.

Aggregate Information

Our Site may collect aggregated, non-personal information such as total visitor counts, page-level traffic, browser types, IP addresses, and links to external websites. This information is analyzed in aggregate form only and does not include personally identifiable information. We use this data to identify trends, administer the Site, understand user movement, and gather broad demographic insights.

Disclosure of Personally Identifiable Information

We may share your personally identifiable information, along with data generated through cookies and analytics tools, with trusted vendors or service providers who assist us in delivering our services. For example, we partner with Go Local Interactive (GLI) for:

• Website development and hosting
• Digital marketing and advertising
• Paid media management
• Analytics implementation
• Performance tracking and reporting

We may also disclose your information if required by law, regulation, or government request; to support an investigation; to protect our rights or the rights of our users; or to enforce our terms of use.

In the event of a merger, acquisition, corporate restructuring, or sale of all or substantially all assets related to this Site, your personally identifiable information may be transferred to the successor organization.

Security

We use industry-standard administrative, technical, and physical safeguards designed to protect your personally identifiable information from unauthorized access, loss, misuse, alteration, or destruction. These measures may include firewalls, password protection, secure socket layer (SSL) technology, and other security protocols intended to help safeguard your information. While Total Storage Solutions strives to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Automated Chat Assistant (Chatbot) Disclosure

Our website uses an automated chat assistant (“chatbot”) powered by artificial intelligence to help answer questions, provide information, and assist with customer service inquiries. You are interacting with an automated system, not a human representative. If you wish to speak with a live person, please call us at (714) 777-2072 or email us at webworkstnt@gmail.com.

Information We Collect Through the Chatbot

When you interact with our chatbot, we may collect the following types of information:

• The content of your messages and questions submitted during the chat session
• Your name, email address, phone number, or other contact information you voluntarily provide
• Technical information such as your IP address, browser type, device type, and session timestamps
• The date, time, and duration of your chat interaction

How We Use Chatbot Information

Information collected through the chatbot may be used to:

• Respond to your inquiries and provide customer support
• Improve the performance and accuracy of our chatbot and services
• Analyze usage patterns to enhance user experience
• Comply with legal obligations

Chatbot Data Retention

Chat transcripts and associated data are retained for up to one (1) year and then securely deleted, unless we are required to retain them longer for legal, compliance, or business purposes.

Chatbot Third-Party Service Providers

Our chatbot is powered by a third-party platform. This provider processes your chat data on our behalf under a data processing agreement. We do not authorize our service providers to sell or use your personal information for their own purposes beyond providing services to us.

California Residents — Your Rights Under the CCPA/CPRA

If you are a California resident, you have the following rights regarding personal information collected through our chatbot:

• Right to Know: You may request information about the categories and specific pieces of personal data we have collected about you.
• Right to Delete: You may request that we delete personal information we collected from you, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information we hold about you.
• Right to Opt Out: If we share your personal information with third parties for cross-context behavioral advertising, you have the right to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To submit a privacy request, please contact us at:

Total Storage Solutions

Email: webworkstnt@gmail.com

Phone: (714) 777-2072

We will respond to verified requests within 45 days as required by California law.

No Automated Decision-Making for Significant Decisions

Our chatbot is used solely for customer service and informational purposes. It is not used to make automated decisions that produce legal or similarly significant effects concerning you, such as decisions related to credit, employment, housing, or insurance.

SMS Terms & Conditions

Total Storage Solutions may send SMS text messages to customers who have provided prior express consent through one of the opt-in methods described below.

Opt-In Method One: Rental Agreement Consent

You may opt in to receive SMS messages by signing a rental agreement that includes consent to receive calls and SMS/text messages—including those using prerecorded messages, artificial voice, or automated dialing systems—at the phone number(s) provided. Message and data rates may apply and consent is not required as a condition of renting a unit or purchasing services. Tenants may opt out by replying “STOP” to any SMS message or by contacting us directly.

Opt-In Method Two: Website Consent

You may also opt in to receive SMS messages by checking the consent box on our Contact Us page. By checking this box, you consent to receive SMS messages from Total Storage Solutions related to your inquiry at the phone number provided. Message frequency may vary. Data rates may apply. Reply HELP for assistance or STOP to opt out.

Types of SMS Communications

If you have opted in, you may receive SMS messages related to:

• Rent payment reminders and past-due notices
• Follow-up messages regarding unit inquiries or reservations
• Urgent alerts about facility closures or changes in access hours
• Occasional customer satisfaction surveys

Message Frequency & Fees

Message frequency may vary depending on your interactions with Total Storage Solutions, but you will generally receive no more than three (3) messages per week. Standard message and data rates may apply based on your mobile carrier and service plan.

SMS Consent & Privacy

Phone numbers and SMS consent information collected for messaging purposes will not be sold or shared with third parties or affiliates for marketing purposes.

How to Opt Out of SMS

You may opt out of SMS messaging at any time by replying “STOP” to any message. You may also contact us directly to request removal from our messaging list. If you experience issues with SMS messages, reply “HELP” for assistance or contact our support team at (714) 777-2072.

Standard Messaging Disclosures

• Message and data rates may apply
• You may opt out at any time by replying “STOP”
• For help, reply “HELP” or contact us at (714) 777-2072
• Message frequency may vary

Notice to European Users

This Site and its services are intended for users located in the United States. Any information submitted through the Site may be transferred to and processed in the United States, which may not provide the same level of data protection as the European Union.

By using this Site or submitting information, you consent to the transfer and processing of your data in the United States by Total Storage Solutions, consistent with this Privacy Policy.

Questions

If you have any questions regarding this Privacy Policy, please contact us by email (webworkstnt@gmail.com), contact form, or by phone (714) 777-2072.