FAQ


FAQ

Yes. We provide an array of specific services catered to both personal and business renters.

Many Total Storage Solutions’ facilities offer truck rental, and some even provide free truck use during your move-in. Once you have identified a specific location, contact the manager for more information or watch our helpful video below.

 

Many of our locations sell a wide variety of boxes, packing supplies and moving materials. Once you have identified a specific location, contact the manager for more information or watch our helpful video below.

 

“On-site manager” means that an employee, usually the store manager, lives on the property of a particular storage facility.

Many of our storage facilities are equipped with indoor storage units with interior access. Most hallways will maintain an inventory of push carts that may be used free of charge. If you rent an interior storage unit and need a push cart, please let your store manager know and they will be happy to assist you.

Most of our storage facilities use video cameras as a security measure. Cameras are generally located at the point of entry and exit, and monitor other areas around the property.

Most Total Storage Solutions’ facilities utilize an electronic gate system with access that requires a security code that is assigned upon signing your lease. The code allows us to monitor who is entering and exiting the storage facility.

Climate control is a specialized feature for storage units. Our climate controlled spaces maintain a temperature of 55 to 85 degrees Fahrenheit. This amenity helps protect your stored belongings from extreme temperatures and weather damage.

Roll-up doors are the most common style of door in self storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space, and aid in easier unloading.

Locks are available for purchase at most Total Storage Solutions’ rental offices. We recommend purchasing a disc lock to ensure the highest level of security.

Many of our storage facilities offer outdoor and indoor parking for RVs, boats, cars and motorcycles, but this is not a standard feature at all locations. Once you have identified a specific location, contact the manager for more information.

A drive-up storage unit is an outside space located on the first floor of a facility that gives you the ability to load and unload your belongings directly from a vehicle or truck.

The office hours are the hours of operation for the specific property. During these hours, the store manager will be available to assist you with your storage needs, and he or she can also sell you moving and packing supplies. The gate hours are the hours of which your storage unit can be accessed. If you require access outside of our standard gate hours, ask your store manager for information about 24-hour access.

Total Storage Solutions gives you the flexibility to book a reservation up to 30 days in advanced so that you have sufficient time to plan ahead.

An outdoor storage unit is accessed from outside. An indoor storage unit is within the building and will require you to go inside to access your unit.

We take great pride in protecting your belongings and strive to provide state-of-the-art security. Most of our storage facilities feature electronic gates with coded access, monitored video surveillance, fenced and well-lit perimeters, individual door alarms, and personal locks available for purchase.

We want to make your storage experience convenient and hassle-free, including when it’s time to pay your rent. Typically, our leases are month-to-month but we also offer long-term rental agreements. We can automatically charge your Mastercard, Visa, Discover, or American Express card each month, or you can use our online payment option.

 

 

Storage Tips

Rent the smallest amount of space you will need and pack the unit full.

Start by gathering as many boxes that you think you will need, tape, markers and packing material (i.e. foam shipping noodles, bubble wrap, packing paper or towels).

If Possible, try to use uniform size boxes for easy stacking.

Make up an inventory of your items and keep it in a safe place at home or in a safe deposit box away from the unit.

Prepare your space by placing a protective cover on the floor under your goods.

Place your storage items on 2×4 boards or on pallets to guard against dampness. Any concrete floor may become cold and damp.

Plan your storage space. Place those items that you may need to access often in the front.

CAUTION! Do not store anything COMBUSTIBLE (i.e., Paint thinner, gasoline, solvents, paint, etc.)

Try to leave an aisle down the center of the storage unit for easier access. Leave a small space between the walls and boxes to allow for air circulation.

Stack heavier boxes on the bottom and lighter boxes on top

Be sure your boxes are strong enough to hold 25-30 pounds. (It is best not to put too much in each box.)

List contents of boxes on all four sides; number the boxes and seal with tape.

Dishes and glasses should be wrapped in paper and packed in sturdy boxes. Stack them on top.

Pictures and mirrors should be wrapped in cardboard and marked FRAGILE and stacked on end.

Furniture with drawers can be utilized as storage places for pictures, knick-knacks, china, silverware, small items, etc. Wrap them in tablecloths, towels or blankets to prevent breakage.

Larger appliances make excellent packaging cases for blankets, towels, tablecloths and clothes.

Put TV’s and other electronics in the rear of your unit

Shovels, hoes, rakes and hoses can be stored together in empty trash cans. Stack extra cans inside each other.

Tables that have removable legs should be broken down to save space.

Sofas and love seats can be stored on end to save floor space. Wrap cushions in plastic and place on top of sofas.

Avoid placing sharp or heavy objects on top of upholstered furniture

Cover stuffed furniture with cardboard or blankets to protect against dust.

If you stand mattresses on their side, prop them up so they stand straight. They may tend to bend out of shape and become lumpy.

Wipe any items made of metal; bikes, metal tables, tools, etc., with machine oil to prevent rusting.

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