Frequently Asked Questions

Frequently Asked Questions

“On-site manager” means that an employee, usually the store manager, lives on the property of a particular storage facility and keeps tabs on the property after-hours.

Most Total Storage Solutions’ facilities utilize an electronic gate system with access that requires a security code that is assigned upon signing your lease. The code allows us to monitor who is entering and exiting the storage facility.

Locks are available for purchase at most Total Storage Solutions’ rental offices. We recommend purchasing a disc lock to ensure the highest level of security.

The office hours are the hours of operation for the office on a specific property, and vary depending on location. During these hours, the store manager or other facility employees will be available to assist you with your storage needs, and they can also sell you moving and packing supplies if available.

Access hours are the hours of which you can enter the storage facility and get to your storage unit, regardless of whether the office is operating. If you require access outside of our standard gate hours, ask your store manager for information about 24-hour access.

Total Storage Solutions gives you the flexibility to book a reservation up to 30 days in advanced so that you have sufficient time to plan ahead.

We want to make your storage experience convenient and hassle-free, including when it’s time to pay your rent. Typically, our leases are month-to-month but we also offer long-term rental agreements. We can automatically charge your Mastercard, Visa, Discover, or American Express card each month, or you can use our online payment option.



Yes! Please see our helpful video below for details or contact your Store Manager today for more information.

We are pretty flexible when it comes to your storage unit. However, we do have a few restrictions when it comes to storage items.

We do not allow you to store living things, toxic materials, weapons, or items that may be a fire hazard, like propane tanks. Help us keep our storage facilities clean and safe!

At Total Storage Solutions, we don’t require a long-term contract or large deposit. With month-to-month leasing, you only have to pay for storage when you need it. Whether you’re looking to store for the short or long term, you have flexibility with us.

Yes! Our online portal allows you to seamlessly manage your storage account and pay your monthly bill. Learn more about our online payments with this short video tutorial.

Our storage units range in size from 5×5 to 10×30, allowing you to store a wide variety of storage items. Our smaller 5×5 storage units are comparable to the size of a closet, while our larger 10×30 storage units are similar to the size of a garage. Whether you’re looking to store small boxes or bulky furniture, you’ll find options at Total Storage Solutions. Not sure what size storage unit you’ll need? Browse our unit size guide for additional information.

You’ll want to bring a government-issued photo I.D. to rent or reserve your storage unit. You can also pay your first month’s rent unless you’ve already paid online.

Simply find the closest Total Storage Solutions storage facility to you and browse our available storage units online. Once you find the right storage unit for you, you can either call or visit our team of on-site storage experts to rent or reserve your storage unit, or you can do so by filling out our online form.

Many Total Storage Solutions’ facilities offer truck rentals, and some even provide free truck use during your move-in. Once you have identified a specific location, contact the manager for more information or watch our helpful video below.


Yes! You can find a variety of packing and moving supplies available for purchase at our front office. Whether you need an additional box or you’ve run out of tape, we have the supplies. Save yourself a trip to the store and browse our selection of boxes, bubble wrap, tape, and furniture covers.


Many of our storage facilities are equipped with indoor storage units with interior access. Most hallways will maintain an inventory of push carts that may be used free of charge. If you rent an interior storage unit and need a push cart, please let your store manager know and they will be happy to assist you.

Most of our storage facilities use video cameras as a security measure. Cameras are generally located at the point of entry and exit, and monitor other areas around the property.

Temperature control is a specialized feature for storage units. These spaces maintain a comfortable temperature between 55 to 85 degrees Fahrenheit year-round. This amenity helps protect your stored belongings from extreme temperatures and weather damage.

Roll-up doors are the most common style of door in self storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space, and aid in easier unloading.

Many of our storage facilities offer indoor and outdoor parking for RVs, boats, cars and motorcycles, but this is not a standard feature at all locations. Once you have identified a specific location near you, contact the manager for more information.

A drive-up storage unit is an outside space located on the first floor of a facility that gives you the ability to drive right up to your unit and load or unload your belongings directly from a vehicle or truck.

An outdoor storage unit is accessed from outside. An indoor storage unit is within the building and will require you to go inside to access your unit.

Yes! With modern storage features including digital video recording, fully fenced and well-lit facilities, and electronic gated access points that require a unique PIN to enter at select storage facilities, you can rest assured knowing your belongings are secure. Select locations also come with individual door alarms, and personal locks available for purchase in the onsite office.

Our selection of temperature-controlled storage units can provide an additional layer of protection to items that may be sensitive to inconsistent temperatures or normal wear and tear. When storing items made of leather, wood, or paper, you can have peace of mind knowing they are protected from the elements while stored in a more consistent climate.

At Total Storage Solutions, we’re committed to providing convenient storage solutions that make the storage process hassle-free. When you rent with us, you have access to advanced storage features, including ground-level storage units, online bill pay, climate-controlled storage units, digital video recording, and extended access hours at select locations. We also offer free truck rentals at select facilities to make moving your storage items even easier.