Comprehensive management services to improve your market visibility.
Total Storage Solutions is a company with more than 55 combined years of hands-on self storage experience. Our backgrounds and business knowledge have made us experts in the industry, and we understand the requirements necessary to successfully manage self storage websites. With that understanding, we have created turn-key management systems that produce results. Total Storage Solutions is a full-service management company that provides all of the services required to effectively operate your self storage business, such as day-to-day operations, sales, marketing and financial reporting. Our program is straightforward and easy to understand.
Total Storage Solutions’ services include, but are not limited to:
Measure operating, systems and controls efficiency
Discuss legal considerations and life and safety items
Manage customer service
Study benefits achieved compared to costs
Hire, train, recruit, develop and manage all on-site employees*
Develop all personal policies, manuals, and up-to-date employment forms and records
Manage all collection activity, auctions, and delinquency follow-up
Negotiate, manage and supervise all service and vendor contracts. Approve all billings and costs in accordance with the approved operating budget
Direct the maintenance, upkeep and repair of the property, including routine inspections. All owners are informed of any and all maintenance issues
Provide insurance policy management, and review coverage and limits of property insurance policies to ensure competitive rates and that all discounts for hiring a professional management company are applied. Review tenant insurance coverage for storage tenants
Resolve all tenant complaints, problems or concerns
Review all property tax billings and manage any appeals when necessary
Manage lien sales and auctions
Perform on-site facility audits monthly and oversee inspections
* On-site employees are provided through Total Storage Solutions, a specialized employee leasing firm.
Customer Service and Sales Focus
Develop sales skills and implement successful marketing programs
Plan and manage effective, result-oriented incentive programs, morale meetings, and holiday events
Host “phone shop” program for managers and assistant managers quarterly
Schedule on-site mystery shoppers periodically to measure quality
Maintain up-to-date accounting books and records
Manage all banking processes, accounts payable and accounts receivable
Reconcile all bank records and credit card processing
Maintain all payable records: prepare, record and disburse checks
Handle all deposits, returned checks, etc.
Track all bank account balances
Manage all payroll processes*
Maintain all employee payroll records
Handle and report all payroll tax deposits and payments
Prepare and file all annual 1099 reports, etc.
Prepare and handle any accounting and storage facility reports to satisfy lender requirements
Maintain all accounting records for up to five years
*Payroll services are provided through Total Storage Solutions, a specialized employee leasing firm.
Monthly financial statements – This details monthly and year-to-date income and expense statements along with YTD actuals versus budget comparisons
Monthly narrative report – This is an up-to-date assessment of matters such as delinquencies, auctions held, staffing concerns, promotional and advertising programs, telephone sourcing, physical plant, and any other pertinent topics
Facility reports – These are computer generated reports that offer a complete picture of rent rolls, vacancy factors, delinquency reports, bad check reports and all related statistical reports from field offices
Annual Operating Budget – This is prepared and submitted for approval thirty days prior to the year’s end. Budget is revised and negotiated until the owner is completely satisfied
Marketing, Advertising and Promotions
Manage all advertising, marketing and promotional efforts in accordance with the approved operating budget
Implement a variety of proven advertising and promotional programs
Create consistency in advertising and marketing efforts. This helps to build brand awareness and name recognition
Provide full-service creative support to assist with everything from new logo design to business card layouts
Monitor the market competition and provide pricing and promotional recommendations
Analyze the results of pricing and promotional efforts to determine their effectiveness. Utilize this feedback to guide future pricing and promotional decisions
Provide full-service website management and Yellow Page directory advertising
With their unparalleled commitment and professionalism, Dianne Tanna and Ray Tuohy have built a company that is strong, grounded and BUILT ON RESULTS!